From Fire Hose to Chinese Menu
Wednesday, June 30th, 2010
Requesting feedback and “constructive” criticism puts you in a tricky place.
First, since you asked, you have to listen. Second, since you asked, you have to take it in. And third, since you asked (and assuming you didn’t ask gratuitously) you have to be willing to do something with the information you hear.
That’s where the hard part comes in.
This spring I led the 1.0 version of Think Create Sell. This program was designed to provide business owners with specific action steps to get their knowledge out to a larger audience, in the form of an information product, and get paid for it.
After a fascinating personal journey this program was born from my desire to be of service to a specific group of my ideal clients. 31 of them joined me for this class for which I spent many hours brainstorming, creating and packaging my content to share with them.
At the end of the course, I asked for feedback. I really wanted to know what I could do to improve the experience for everyone since I had visions of bringing this course and its information to a larger audience.
One of the participants, a friend and client, invited me to lunch because she had so much to share with me.
Her initial words were that she received much more than she’d expected. She loved the depth of my content and the quality of the templates I provided. She appreciated the interactive forum and my enthusiastic teaching style.
While I soaked this in, and basked in her words, I could feel a “BUT” looming in the air.
And then it came.
“BUT Kim you actually gave too much in too short a time. I wanted to sign up for your next program but I still haven’t digested all that you gave me. It was a lot of material to compact into three classes. Kim, learning from you is like drinking from a fire hose. I want it all, I just can’t take it in that fast.”
As big a girl as I am, I could feel the tears welling up. It was as if I didn’t hear anything she’d said before the BUT.
And, then the next day, I spoke with another woman who’d taken the class and her words were similar.
In the words of Charlie Brown – UGHHH! (more…)
